Salt & Sundress

FAQ

FAQ โ€” Salt & Sundress
Help Center

Frequently Asked Questions

Do you offer free shipping? +

Yes! We offer free standard shipping on all orders $100 or more. No code needed โ€” it's automatically applied at checkout. Orders under $100 ship for $7.95.

How long does shipping take? +

Orders are processed within 2โ€“5 business days. Standard shipping takes an additional 5โ€“8 business days. We currently offer one flat rate shipping option of $7.95 for orders under $100.

Can I track my order? +

Yes! Once your order ships you'll receive a tracking number via email. Please allow 24โ€“48 hours for tracking to update in the carrier's system.

Do you accept returns? +

Yes, within 7 days of delivery for store credit only. Items must be unworn with tags still attached and in original packaging. See our full Return Policy for complete details.

How do I start a return? +

It's fully self-service โ€” no need to email first. Open your order confirmation email and click "View your order," or log into your account, find the order, and select "Request return." Choose your item and reason, and submit. We'll review it within 1โ€“2 business days. If you run into any trouble, email us at help@saltandsundress.com with your order number and we'll help directly.

Do you offer exchanges or refunds? +

We do not offer cash refunds or direct exchanges at this time. Approved returns receive store credit which never expires and can be used on any future purchase.

What items are final sale? +

Jewelry, accessories, bodysuits, swimwear, items marked "Final Sale," and items purchased during a sale event of 30% off or more cannot be returned.

How do I know what size to order? +

Check our Size Guide page for detailed measurements. When you're between sizes we generally recommend sizing up for a more relaxed, comfortable fit.

Do your styles run true to size? +

Most of our styles run true to size. Individual product descriptions will note if a style runs small or large. When in doubt, refer to the Size Guide or email us and we'll help you decide.

Can I change or cancel my order? +

Yes โ€” log into your account, open the order, and select "Request cancellation" if the option is available. We review cancellation requests as quickly as possible, but we can't guarantee a cancellation once an order has already begun processing or shipped. For changes to an order (like an address correction), email us right away at help@saltandsundress.com and we'll do our best to help before it ships.

My order says delivered but I can't find it. +

Please check around your property and with neighbors first. If you still can't locate your package, contact your local carrier with your tracking number to file a missing package claim. Salt & Sundress is not responsible for packages marked as delivered by the carrier.

Do you restock sold-out items? +

Some styles are restocked and some are one-time drops. Follow us on Instagram and TikTok @saltandsundress for restock announcements, or email us to be added to a waitlist for a specific item.

Still have questions?

We're here to help. Reach out and a real person will respond within 1โ€“2 business days.

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