Return Policy
Return Policy
We want you to love every piece you receive from Salt & Sundress. If something isn't right, here's how we make it right.
Returns are accepted within 7 days of delivery for store credit only. We do not offer cash refunds or exchanges.
Return Eligibility
To be eligible for a return, items must meet all of the following conditions:
- Returned within 7 days of the delivery date
- Unworn, unwashed, and unaltered
- Original tags still attached
- Free of perfume, deodorant, makeup, or any stains
- In original packaging with SKU label intact
- Not a final sale item (see below)
Final Sale — Non-Returnable Items
The following items cannot be returned under any circumstances:
- All jewelry and accessories
- Items marked "Final Sale" at time of purchase
- Items purchased during a sale event of 30% off or more
- Bodysuits, swimwear, and intimates
How to Start a Return
Starting a return is simple and fully self-service through your order page — no need to wait on an email back and forth.
Find Your Order
Go to the order confirmation or shipping confirmation email you received, and click "View your order" — or log into your account and select the order you'd like to return.
Request Your Return
On your order status page, select "Request return", choose the item(s) and reason, and submit. You'll get a confirmation email right away letting you know we received your request.
Get Approved & Ship
We typically review and approve return requests within 1–2 business days. Once approved, pack your item securely with all original tags and packaging, and ship it back using the instructions provided.
Receive Store Credit
Once your return is received and inspected, store credit will be issued within 3–5 business days. Store credit never expires and can be used on any future purchase.
Having trouble finding your order or submitting a return request? Email us at help@saltandsundress.com with your order number and we'll help you out directly.
Damaged or Incorrect Items
If you received a damaged or incorrect item please contact us within 3 days of delivery at help@saltandsundress.com with a photo of the item and your order number. We will resolve this promptly at no cost to you.
Questions?
Email us at help@saltandsundress.com — a real person will respond within 1–2 business days Monday through Friday.